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Customer Support

With over 23 years of experience, our technical team is made up of highly-certified specialists on state-of-the-art technologies.

Through our technology services we help you keep your agility in the market, proactively supporting your organization and sustaining the achievement of your business goals.

We provide you with a full range of services, specific to each phase of a project:

  • post-implementation audit,
  • solution implementation,
  • post-implementation services.
INSTALLATION

Installing hardware products. Activities that result in putting into service, at primary level, of the system requested by the customer.

INITIAL ASSESSMENT

Assessing the current state of the systems, expert advice on the transfer from the current to the next state.

ARCHITECTURE DESIGN

The design specifications of the client-requested system (architecture, functionality, etc.)

CONFIGURATION

Set operating system parameters for the entire system.

SOLUTION AUDIT

Measuring the compliance of the proposed IT system with the proposed standards, rules, methodologies and objectives.

TECHNICAL ASSISTANCE

The client is assisted in carrying out specific operations on his own computer system.

DevOps

Creating or modifying software solutions to meet the customer’s specific needs.

KNOWLEDGE TRANSFER

Training the client’s employees to obtain the necessary skills to use the implemented solution.

We offer you the services that help you transform the solutions you have purchased into the best investments you’ve ever made:

Cloud Services:

  • O365 Implementations: Domains Setup, Active Directory Integration On-premises Cloud, email setup and instant messaging, migration of mailboxes from other cloud solutions, implementation and development of solutions / workflows across the Sharepoint platform online
  • Implementing Business Intelligence solutions based on the O365 Power BI platform
  • Customer Relationship Management Services – Microsoft CRM Online
  • Configure IaaS (Infrastructure as a Service) and PaaS (Platform as a Service) on Microsoft Azure

On-premise services:

  • Infrastructure Services Implementation / Migration: Active Directory, Network Services (DNS, DHCP, VPN, Remote Access)
  • Optimization of infrastructure services – server and client management, centralized deployment of applications, updates, monitoring servers and network equipment, backup – System Center based solutions
  • Unified Messaging and Communication Services (Analysis, Deployment, Configuration, Training, Maintenance) – Microsoft Exchange & Microsoft Lync
  • Implementing Dynamics CRM solutions – analyzing, installing, setting workflows, integrating existing solutions, content migration, training and support.
  • Implementation and development of portal solutions – Microsoft Sharepoint – installation, configuration, training; document management services, business workflows, enterprise search, business intelligence
  • Implementation of data management solutions – based on Microsoft SQL Server platform – installation, configuration, database optimization, intelligent reporting
  • Security Solutions – Antivirus, Firewall, Advanced Identity Protection, Data Loss Prevention
  • Development Personalized applications tailored to your specific business.
Our Consultant can help you: